Refund policy
We want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with a simple and fair return process.
Return Eligibility
To be eligible for a return, items must be:
- Returned within [X DAYS] of delivery
- Unused, unworn, and in original condition
- In the original packaging with tags, accessories, and proof of purchase included
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Perishable goods or hygiene-sensitive items
- Items damaged through normal wear or improper use
How to Start a Return
To request a return, please contact us at Kavya.12khurana@gmail.com with your order number and reason for return. Once approved, we’ll provide return instructions.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
Refund Process
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method within 8-10 Business days.
Please note that your bank or payment provider may take additional time to process and post the refund.
Exchanges
We offer exchanges for eligible items, including size or color changes, subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 4-5 Days of delivery at Kavya.12khurana@gmail.com with photos of the issue. We’ll work quickly to provide a replacement, exchange, or full refund at no additional cost to you.
A clear, easy-to-understand return policy helps increase customer trust and purchase confidence. Transparent timelines, eligibility rules, and refund expectations are considered ecommerce best practices.